Bitcoin Client Service Representative

  • Location
    Dublin, Dublin
  • Category
    Customer Service - Customer Service Advisor
  • Job type
  • External Reference

Do you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Representative where you will be the key contact in servicing, educating, and resolving day-to-day operational issues for our institutional clients.

The Client Service Representative (CSR) will work within a 'Pod' or Client Service Team environment, which will consist of dedicated Client Service associates focused on the client relationship. The team will work on all service and operational requests from a specific group of clients and will be responsible for the overall experience for those clients. You will focus on client satisfaction with specific attention in the areas of client service relationship management, problem resolution, and process improvement. CSRs are expected to display leadership characteristics, and to have strong commitment to teamwork and shared success.

Must be living in Ireland and hold a Spousal Visa, Stamp 4, EU or Irish- No sponsorship given

Available to work shift hours 7am - 3:30pm / 8:30am - 5pm
Salary - 32k -42k

*Career Progression
*Continuous Learning development
*Company Pension
*Wellness Program
*Medical Insurance
*Flexible working options

The Expertise we're looking for

*Bachelor's Degree preferred
*3+ years of operations and/or client service experience in the financial services industry
*Relationship building skills across team, business unit, and national peers
*Familiarity with institutional custody and operations solutions
*The Skills You Bring
*Your excellent interpersonal, verbal, and written communication skills
*Your ability to work well on teams and in fast-paced, cross-collaborative environments
*Your ability to think analytically and deliver solutions to complex challenges
*Your proven leadership skills
*Your proven ability to build and leverage internal and external networks
*Your passion for innovation
*Your success in navigating and thriving in a dynamic, growing business
*Flexible hours, which may include weekends

The Value You Deliver
*Supporting divisional business needs while maintaining a 'client first' mentality
*Optimizing the client experience at Fidelity and developing long term client relationships and partnerships
*Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner
*Driving high satisfaction, quality, and efficiency for both the client and Fidelity
*Delivering superior results quickly and efficiently, utilizing effective time management

*Actively participate in client meetings and client service reviews
*Driving innovation through curiosity and comprehensive understanding of business processes and challenges

If this is of interest please get in touch email veronica.nkansah at If you are interested in other roles or career change please do not hesitate to contact me too. Adecco is acting as an Employment Agency

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Veronica Nkansah