Client Service Associate

  • Location
    Dublin, Dublin
  • Category
    Customer Service - Other Customer Service
  • Job type
    Contractor
  • External Reference
    JN-102018-28378

Our client is looking for a Client Service Representative to be the key contact in servicing, educating, and resolving day-to-day service and operational needs for customers.

Our client is growing business unit focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to customers and prospects. The Client Service Representative will work within a team structure focused on providing a world-class experience for their digital asset customers.

You will focus on customer satisfaction with specific attention in the areas of overall customer experience, providing technical expertise, problem resolution, and process improvement. Being expected to have strong commitment to teamwork and shared success of the organization.

To be effective, you will work closely with the Customer Service team as well as the broader teams including Technology, Operations, etc., to drive customer satisfaction by developing a deeper understanding of their service needs and opportunities.

With your knowledge and commitment, you will become a collaborative and resourceful member of the team, sharing best practices and creating an outstanding customer experience.

The Skills You Bring
* Your excellent interpersonal, verbal, and written communication skills
* Your ability to work well on teams and in fast-paced, cross-collaborative environments
* Your proven ability to build and leverage internal and external resources
* Your passion for innovation
* Your success in navigating and thriving in a dynamic, growing business
* Familiarity with financial services team support structure and tools

The Value You Deliver
* Meeting operational goals while maintaining a 'customer first' mentality
* Optimizing the customer experience and developing long term relationships and partnerships
* Providing exceptional service to customers by executing their requests in an accurate and timely manner
* Driving high satisfaction, quality, and efficiency for both the customer and the company
* Delivering superior results quickly and efficiently, utilizing effective time management skills
* Driving innovation through curiosity and comprehensive understanding of business processes and challenges

If the role interests you, please get in touch via email or call on 00 353 (0) 18526930. If you are also interested in other roles or career change, please do not hesitate to contact me too.

Adecco is an equal opportunity employer!

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Maria Luisa