Client Service Associate (Financial Services)

  • Location
    Dublin, Dublin
  • Category
    Customer Service - Customer Service Advisor
  • Job type
  • External Reference

Are you an experienced customer support representative within the financial services in search for your next career move? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Do you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing exceptional client service?
Join our key client as a Client Service Associate where you will be the key contact in servicing, educating, and resolving day-to-day service and operational needs for customers.


*The Digital Asset Services is a growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to customers and prospects.
*The Client Service Associate (CSA) will work within a team structure focused on providing a world-class experience for digital asset customers.
*You will focus on customer satisfaction with specific attention in the areas of overall customer experience, providing technical expertise, problem resolution, and process improvement.
*CSAs are expected to have strong commitment to collaboration and shared success of the organization.
*To be effective, you will work closely with the Customer Service team as well as the broader team including Technology, Operations, etc., to drive customer satisfaction by developing a deeper understanding of their service needs and opportunities.
*You will also deliver expertise regarding key industry topics that include product, platform, technology, operations, and business management principles.
*In addition, you will serve as a subject-matter expert in consultation with a wide variety of internal business partners in support of digital asset capabilities.
*With your knowledge and commitment, you will become a collaborative and resourceful member of the team, sharing standard processes and creating an outstanding customer experience.


*Ideally Bachelor's Degree or equivalent experience
*Ideally 3-5 years of customer service experience in the financial services industry
*Relationship building skills across team, business unit, and national peers
*Familiarity with market mechanics and customer order flow
*Familiarity with digital assets and their unique characteristics
*Demonstrated ability to identify and mitigate potential areas of risk
*Experience consulting and partnering with range of internal business partners


*Your excellent interpersonal, verbal, and written communication skills
*Your ability to work well on teams and in fast-paced, cross-collaborative environments
*Your ability to think analytically and deliver solutions to complex challenges
*Your proven ability to build and maximize internal and external resources
*Your passion for innovation
*Your success in navigating and thriving in a dynamic, growing business
*Ability to teach clients and business partners how to use digital assets trading tools
*Flexible hours, which may include evenings and weekends
*Strong organizational, planning, and time management skills


*Meeting operational goals while maintaining a 'customer first' mentality
*Optimizing the customer experience and developing long term relationships and partnerships
*Providing exceptional service to customers by driving their requests in an accurate and timely
*Driving high satisfaction, quality, and efficiency for both the customer and the company
*Delivering superior results quickly and efficiently, applying effective time management skills
*Driving innovation through curiosity and comprehensive understanding of business processes and challenges
*Support broad enterprise functions by providing expertise in digital assets
*Ability to provide customer solutions to complex operational or trading inquiries

If the role interests you, please get in touch via email.
If you are interested in other roles or career change, please do not hesitate to contact me too.

Adecco is an Equal Opportunity Employer.

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Dorottya Gyongyosi