Community Manager

New
  • Location
    Dublin, Dublin
  • Category
    Media, Digital and Creative - Events Design
  • Job type
    Contractor
  • External Reference
    JN-092022-278587

Are you an experienced Community Manager in search for your next career move? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

We are seeking experienced Community Managers with experience in program/project management, community moderation, event management, onboarding and stakeholder management.
Our client is the market leader, that many people can only dream of working with!

Job Summary
This team manages the Sales Solutions Customer Community and is focused on driving customer delight and value at scale through exceptional community experiences.
The Community Manager will partner with other Community Managers in a range of activities related to general running and maintenance of the Community.

Responsibilities
*Manage Community moderation activities, such as respond to customer posts and questions daily
*Design, deliver and oversee a seamless onboarding experience for all members globally
*Oversee Community engagement activities, such as 1:1 engagement, monthly competitions, members' spotlights and video interviews
*Partner with Community team on setting up the Community content strategy and creating high-value posts for Community members in English and possibly other languages
*Responsible for planning and running Community Live Events open to all members, and report on engagement and impact of these
*Lead Community language user groups by supporting moderators with content creation and moderation best practises
*Own our relationship with our Community merchandise suppliers, working together on the end-to-end experience and delivery for our members
*Responsible for the internal Champion program to drive awareness and adoption
*Create new and update various Community assets such as presentations and guidelines documents
*Own monthly Community moderation reporting and reporting on progress and opportunities
*Partner with the Community team in updating the Community platform such as featured events, videos, and members
*Assist with existing programs and research areas of opportunity for new programs

Qualifications
*Ideally 3+ years of experience in social media/digital marketing and/or program management
*Commitment to delivering exceptional customer experiences through being an excellent and empathetic communicator
*Excellent communication skills including written, verbal, listening, and presentation
*Experience in planning and delivering live events/webinars to customers
*Passionate about getting things done through efficient processes and workflows
*Excellent interpersonal skills including a professional and diplomatic demeanour
*High level of organizational and time management skills
*Excellent general computer skills
*Excellent attention to detail
*Bachelor's degree or equivalent experience

Preferred Qualifications
*Community or social media moderation/administration or related experience (ie. Answering and engaging with members on Communities, Forums, Social Media channels)
*Experience with cross-functional collaboration
*Ability or experience in running monthly reports on platform's performance (ie. Member monthly growth, engagement)
*Experience with sales professionals and/or sales processes
*Experience supporting SAAS products
*Experience with Sales Navigator and Salesforce
*Experience in with webinar and live event with large remote audiences (ie. Zoom, Teams)
*Experience with any Community Management platforms
*Experience directly supporting customers
*Experience with video and image editing tools

If the role interests you, please get in touch via email.
If you are interested in other roles or career change, please do not hesitate to contact me too.
Adecco is an equal opportunity employer!

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Dorottya Gyongyosi