Customer Service Agent

  • Location
    Dublin, Dublin
  • Category
    Customer Service - Customer Service Assistant
  • Job type
  • Salary
    € 12 - € 12.8 / Hourly
  • External Reference

Adecco: Customer Service Agent
(Hybrid) - 3 days in the office & 2 days WFH
Temporary to Permanent

We are currently recruiting on behalf of our client for several contract positions due to start straight away. The ideal candidate for this role will be passionate about what they do and take pride in providing high quality customer service.

If you are an enthusiastic and competitive Customer Service Agent with excellent communication and ability to deal with customers concerns and queries, please get in touch today for immediate consideration.
Main Duties:
* Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
* Delivery of a professional, efficient, and timely standard of customer service
* Ask questions to identify customer needs effectively and maximise sales opportunities
* Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction (account management style with your own defined set of customers)
* Build an excellent knowledge of our product portfolio and an understanding of industry trends
* Contribute to the overall success of the sales teams through suggesting areas for improvement and opportunities for focussing new business campaigns

Skills & Qualifications - Essential
* Proven experience within a contact centre environment or other sales/customer service role
* Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
* Demonstrated ability to learn about products and services and describe/explain them to customers
* Excellent communication and interpersonal skills

If you are interested in this position and have the relevant skills and experience please get in touch today for immediate consideration.

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Kate McDermott