Customer Service Agent

Adecco:Customer Service Agent
Location: Lucan

We are currently recruiting on behalf of our client for a Customer Service Agent, the ideal
candidate for this position will have previous experience in answering incoming calls and
resolving queries in a timely manner.

Main Duties

*To answer incoming motor, property, and medical assistance telephone calls.
*To provide the caller with all relevant information and services.
*To dispatch assistance work to the appropriate network contractors or recovery agents.
*To make follow up telephone calls on all property assistance cases to establish customer satisfaction.

*Make follow up telephone calls to the agents to confirm fault and outcome before closing all assistance files.

*To ensure that all client information is simultaneously entered onto the database.
*To handle claims notifications and customer service calls for Corporate clients and their customers.
*To perform such administrative tasks as appropriate to your files/calls.

*To inform the Supervisor/Manager of any calls that may become problematic.
*To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.

Shifts based on a 35-hour week - between the hours of Monday to Friday 08.00
- 20.00, Saturday 09.00 - 19.00 (Office 2 days / Remote 3 days after 6 months)

If you have the relevant skills and experience, please apply today for immediate consideration.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: KateMcDermott