Customer Service Agent

  • Location
    Galway, Dublin
  • Category
    Customer Service - Customer Service Assistant
  • Job type
  • Salary
    € 12.5 - € 14.5 / Hourly
  • External Reference

Adecco:Customer Service Agent - 6 month Contract
Salary:€12.50 - €14.50 p/h

Adecco are currently recruiting for a client of ours. In this role you will be providing multi-channel support to our customers using: phone,
email, online live chat.
Employees will process orders, maintain Customer Data, capture and handle any
customer enquiries and complaints in an efficient manner & any other tasks deemed
suitable to the role.
The role of a Customer Service Agent is about influencing customers while building
long term relationships and is pivotal in providing the high-level service RS is known
Essential Requirements
* Experience working in a customer service role
* Excellent telephone etiquette when handling customer queries
* Strong organisational skills with the ability to prioritise in a fast paced and
dynamic environment
Proficient in the use of Microsoft Office applications, particularly Outlook and
* A methodical approach to completing a variety of tasks concurrently with a
high attention to detail
Desirable Requirements
* Qualified to a degree level or equivalent in a business-related area
* Previous experience with SAP is a distinct advantage
Core Competencies and Skills
* Strong customer focus
* Ability to work part of a dynamic team
* Skilled at multitasking, prioritising tasks and managing time effectively
We are looking for proactive, dynamic people who are willing to work hard, willing
to provide the flexibility that working in small/medium sized team's demand.

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Alexandra Kenny