Customer Service Co-ordinator

  • Location
    Dublin, Dublin
  • Category
    Customer Service - Customer Service Advisor
  • Job type
    Contractor
  • Salary
    € 24000 - € 25000 / Year
  • External Reference
    JN-062022-259815

Adecco: Customer Service Co-ordinator
Location: Dublin

Permanent


Objective of the Role

To assist with all facets of customer queries for our VWGI call centre and to provide an efficient, professional, and proactive service to customers.


Main Duties

*To handle all incoming and outgoing telephone calls, letters and e-mails in a prompt and courteous manner in line with the company and client expectations.
*To responds in a timely manner to all customer calls, letters, emails and live chat queries.
*To resolve all customer enquiries to the satisfaction of all parties concerned.
*To conduct Marketing Campaigns and outbound calls.
*To maintain a culture, which is driven to deliver a level of customer service indicative of the expectation levels of our clients.
*To maintain and update personal knowledge of past, present, and future product ranges and programmes to facilitate an accurate response to the customer/retailer.
*To action daily, weekly and monthly reports as required.
*To undertake ad hoc administrative duties as requested.
*To demonstrate a flexible approach when carrying out delegated tasks.
*To show a willingness to complete tasks within a given time scale.
*To adhere to deadlines.
*To demonstrate clear commitment and understanding of our client company's brand values.

Communication

*To liaise with internal departments, dealers, and associated companies to ensure continuous improvement to the service provided and customer experience.
*To inform the Manager of any calls or correspondence which may become difficult.
*To maintain and update personal knowledge of past, present, and future product ranges and programmes to facilitate an accurate response to the customer/retailer
*To co-operate, communicate and co-ordinate with other team members and the client for mutual benefit.
*To work towards achieving 100% on all Company, departmental, team and individual key performance targets.
*Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.
*To manage or assist with relevant ad-hoc projects as required by your line manage
*To work within and be always compliant with all relevant regulations and legislation applicable to the role.

Qualifications

*Good standard of general education.
*Successfully completed Leaving Certificate or equivalent.
*Proven experience of providing a quality customer service within a pressurised environment.
*A genuine desire to provide a high level of customer service
*The ability to effectively manage multiple cases
*Excellent telephone manner
*Fast accurate typing skills
*PC Literate
*Good geographical knowledge


Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Bianca Ciurezu