Customer Service Manager

  • Location
    Limerick, Limerick
  • Category
    Customer Service - Customer Services Manager
  • Job type
  • Salary
  • External Reference

Adecco are delighted to be partnering with our Client, a logistics company based in Limerick.
We are looking for an experienced Customer Service Manager to join their team on a full-time permanent basis.

In this role you will be leading a dedicated Customer Services team, overseeing all aspects of our Client's key accounts supply chain. You will liaise with management and key account sites and 3rd party carriers in managing day to day business activities. You will also be ensuring that resources are managed effectively within the team to meet business demands and volume trends while also meeting the key account KPI's and stated SLA's.

You will be handling the most complex customer queries, complaints, billing activities and KPI reporting suites while also driving high levels of customer satisfaction in our day to day operations.

Key Qualifications

*Proven management experience within a Logistics environment
*Proven track record of managing a team in a busy environment
*Proven experience of working successfully and on your own initiative with key account management and staff
*Experienced in handling complaints and managing difficult situations in a patient, calm and effective way
*Excellent verbal and written communication skills, demonstrating appreciation of responsiveness required to address key issues
*Leadership skills and the ability to manage and motive a team of customer services personnel (essential)
* Good analytical, computer and reporting skills and an awareness of financial management and principles are also required

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Shona Flanagan