Back to search results Customer Service - Plumbing Industry Location Dublin, Dublin Category Customer Service - Customer Service Assistant Job type Permanent Salary £30,000.00/Year External Reference JN-032021-171065 Adecco: Customer / Sales Support - TradesLocation: North DublinSalary €30,000 We are currently working on behalf of our client for a Customer Support role where the successful individual will provide technical support to customers, sales and aftersales support and scheduling service engineers. The successful candidate will have previous experience working Main Duties: * To act as an initial point of contact for support queries from customers, installers, and end-users* Provide excellent customer service and aftersales support to ensure customers are given the best available solutions* Working as part of a dynamic aftersales support team working with customer service, services engineers, design and quality control departments* Supporting regional and export sales representatives with technical and aftersales issues.* Work with the aftersales team to prioritise and schedule service engineer callouts and product display installations.* Co-ordinate orders and / or delivery of spare parts for service call out and display fit outs.* Generate technical reports for the customer regarding technical issues when the need arises. Previous experience in a similar role with a proven ability to deliver excellent communication & customer service standards.A background in the plumbing trade would be a distinct advantage for this role and/ or a knowledge of how to read architect product specsProfessional telephone mannerHighly organised and have an excellent eye for detail and accuracyGood computer skills. (Working knowledge of all Microsoft Office packages).The ability to analyse and solve problems in a prompt, efficient and calm manner.Have proven team-working skills but also the ability to work on their own initiativeBe interested and willing to attend sales presentations, product demo's or trade showsAdecco Ireland is acting as an Employment Agency in relation to this vacancy. Please apply with your CV to: KateMcDermott MoreInformation × QA.Fillout.Fields Customer Service - Plumbing Industry Dublin , Dublin - Permanent QA.First.Name* QA.FirstName.Required QA.Last.Name* QA.Lastname.Required QA.Phone* QA.Phone.Required QA.Checkbox QA.Email* QA.Email.Required QA.Zipcode* QA.Zip.Required MO.Close.QuickApply × × QA.Application.Submitted QA.Thank.Apply QA.Keep.Track QA.Create QA.Login Apply on the go? Check out the My Adecco app!