Customer Service Specialist (Automotive €28k-€30k)

Customer Service Specialist-

Our client, is one of the world's leading motor leasing companies, with millions of vehicles in over 30 countries worldwide based in South Dublin

They are looking to recruit for several Customer Service Specialists on a full time and permanent basis. The Customer Service Specialist positions will provide front line support for all driver and client related queries. The successful applicants will be part of the Frontline Team within the Client Services Department. Motor/Fleet industry experience is essential.


Brief job description

To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members. This role sits in the Frontline Team within the Client Services Department.

Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service in a motor/fleet environment is essential.


Responsibilities

Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries
Direct vehicles into preferred supplier network for repairs
Help build long term proactive relationships with clients and drivers by:
Building client trust and confidence
Continuing to build on company's professional image and maintain their high standard of customer service
Increasing customer survey ratings
Recommending vehicles and arranging test drives
Processing quotations/ orders for new vehicles
Processing of other driver related tasks (fuel cards, tax discs etc)
Complaints handling
Managing fluctuating workloads


Requirements

Motor/Fleet industry experience essential
Pragmatic decision-maker with a good knowledge of the motor industry
Good telephone communicator with both suppliers and customers
High achievement & drive with a proven ability to deliver results
Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
Must have strong attention to detail and display a high level of accuracy
Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook


If you would be interested in applying for this role please drop me an email on or apply through this job advert.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Ian Cleary