Customer Success Specialist

  • Location
    Galway, Kerry
  • Category
    Sales - IT Sales
  • Job type
    Permanent
  • External Reference
    JN-112022-291878

Customer Success Specialist

Adecco is delighted to be assisting a market leading Saas company that sells a software tool that offers clients in both Financial Services and Healthcare Sectors a user-friendly, cost saving solution to their risk and compliance needs. Our client is looking for an enthusiastic individual to join their modern and forward-thinking business in Tralee. As a Customer Success Specialist, you will become a centric part of the client interaction and improving client experience.

The Role
● Act as a primary contact to manage and retain existing client relations
● Responsible for developing and maintaining a high level of client satisfaction
● Responsible to assist Customer Success Team with growing portfolio of clients
● Providing ongoing support to all clients

Key Responsibilities:
● Coordinate the necessary activities needed to improve client satisfaction at all levels of each customer's organization
● Communicate effectively with clients at all levels of the organization
● Articulate and demonstrate the value we create is in alignment with the clients perceived value
● Ability to identify and provide solutions to customer queries and deliver honest answers
● Work in conjunction with the Customer Success, Support, Technical and Project Management teams and other internal teams to achieve successful outcomes with client accounts
● Develop relationships and ensure first-class customer service at all times

Experience/Skills
● Bachelor's Degree or over in Business, IT or other related area beneficial however not required
● Candidates with experience in one or all the following: Customer Success, Customer Service or similar business-related fields
● Proven experience in communication and problem solving.
● Experience using Zoho or other CRMs is an advantage
● Excellent Telephone, Communication and Presentation skills


If you're interested in this opportunity, please send an up to date copy of your CV with your application


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Hannah Brophy