Helpdesk Manager

  • Location
    Cork City, Waterford
  • Category
    IT and Telecoms - IT/Systems Manager
  • Job type
  • Salary
    € 65000 - € 70000 / Year
  • External Reference

We have a great opportunity to join successful team as a Helpdesk Manager to manage a team of level 1 -3 helpdesk engineers. It is a permanent role reporting to the Managing Director. You will make impact on business and where it is going. We are looking for a strong people manager with IT infrastructure background.

You will be responsible for the following:
* You will manage information technology (IT) tasks and staff, establish relationships with external clients, services computer systems and software.
* You will monitor service performance against service level agreement with clients
* Identification and implementation of process improvements.
* Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.
* Directly manages, motivates and mentor staff.
* Provides support to new business opportunities and service implementation.
* Develops relationships with external clients and organisations to assess their technology, support, and security needs
* Provides client assessments
* Oversee technical delivery of projects and server deployments where required

Essential Experience
� Experience working in a managed services environment
� Experience working in a similar role
� Strong technical infrastructure background
� Experience with Servers and Networks
� Great people skills

Please note, we are not in a position to offer sponsorship and you would need to be based in Ireland.

If this is of interest please get in touch via email Natalia Merritt at If you are interested in other roles or career change please do not hesitate to contact me too.

Adecco is acting as an Employment Agency.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Natalia Merritt