Are you a Helpdesk Support Agent in search for your next career move?
If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!
We are currently recruiting for Helpdesk Support Agents for our key client based in Dublin 24 with relevant experience providing level 1 or level 2 technical support.
RESPONSIBILITIES
*The helpdesk support agent will work alongside the ICT support team based in Dublin 24 and will also be required to provide first line support to users in head office
*Provide Level 1 ICT support and/or Level 2 support also as necessary (and in line with experience)
*Assigns requests to relevant 3rd parties (Field Engineers or Level 2 Technical resources, etc.) where request cannot be resolved within the Helpdesk group.
*Responsible for the support of new user account setups, password resets, account removal/transfers and similar issues.
*Carry out telephone and office communications in a professional, courteous and respectful manner at all times.
*Investigate "suspicious emails" using the tools provided in the Microsoft 365 defender security portal.
*Troubleshoot issues with desktop and laptop devices.
*Provide support for Microsoft office applications.
*Install and update software as required.
*Assist with desk moves
*Provide troubleshooting for meetings and events.
*Setup and provision laptops and desktops.
REQUIREMENTS
*English Language Proficiency is required.
*Ideally 2-4 years of relevant experience
*Previous experience on a range of client-facing contracts/ projects, preferably in both the private and public sectors.
*Has a theoretical base in subject area, possibly supplemented through recent study, with the ability to translate theory into practice.
*Performs a variety of analytical tasks requiring independent initiative and knowledge and has capacity to clearly explain a technical problem to a service user/colleague.
*Possesses attention to detail and logical thinking.
*Has broad knowledge in how operating systems and software works.
*Has broad knowledge in how ICT equipment and hardware works.
*Interacts with clients predominantly at the working level.
If the role interests you, please get in touch via email for more details.
If you are interested in other roles or career change, please do not hesitate to contact me too.
Adecco is an equal opportunity employer.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
Please apply with your CV to:
Dorottya Gyongyosi