Are you a passionate Helpdesk Tech Support Engineer who thrives in a fast-paced environment? Do you enjoy providing exceptional customer service while troubleshooting complex issues? If you have a strong technical background, with hands-on experience in Level 2 and 3 support, and a desire to grow, our client wants to hear from you!
Responsibilities:
- Monitor and manage ticketing systems, ensuring timely resolution of incidents, problems, and service requests.
- Provide Level 2 and 3 technical support to end-users, resolving issues related to operational systems, hardware, and software.
- Respond to technical support calls, offering assistance with computer systems, Office 365, G Suite, and other applications.
- Assist with onboarding and offboarding users, including setting up wiring and deploying new equipment.
- Maintain accurate documentation of issues to support future reference.
- Oversee asset tracking and management of all technology assets.
- Install and configure new computers, software, and systems ensuring seamless integration.
- Assist with setting up VPN (Zscaler) and Virtual Desktop Infrastructure (VDI).
- Provide IT office support and contribute to service improvement projects.
- Develop user guides and provide training to empower users.
- Support the configuration of Azure Autopilot, Intune/MDM, and assist in setting up Audio-- - Visual systems, particularly Zoom meeting rooms (training provided).
Required Skills and Experience:
- Strong customer service skills, ensuring a positive experience for all users.
- Proficiency in systems administration with expertise in troubleshooting Windows operating systems.
- Hands-on experience with Microsoft technologies, VPNs, Office 365, and G Suite.
- Familiarity with IT security principles and solutions is a plus.
- Experience working in fast-paced environments, handling multiple tasks effectively.
- Prior experience in a start-up or scaling company is beneficial.
- Any experience with security protocols or tools is advantageous.
- Experience setting up wires and equipment cables.
Qualifications:
- Prior help desk or technical support experience is essential, particularly in 2nd Line and operational system support.
- Previous experience in Start-up company (High advantage)
- Interviews will take place in Dublin City.
𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞, 𝐰𝐞 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐢𝐧 𝐚 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐭𝐨 𝐨𝐟𝐟𝐞𝐫 𝐯𝐢𝐬𝐚 𝐬𝐩𝐨𝐧𝐬𝐨𝐫𝐬𝐡𝐢𝐩
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Please apply with your CV to:
Luis Fernandes