IT Technical Support

  • Location
    Navan, Meath
  • Category
    IT and Telecoms - 3rd Line Support
  • Job type
  • Salary
    € 35000 - € 36000 / Year
  • External Reference

Position: IT Technical Support
Location: Kells, Co Meath
Salary: 35,000

Job Summary

The IT Technical Support team member when fully trained, will have the ability and experience to handle the day-to-day IT support calls and work tasks related to the management and support the company portfolio. This position is an in-house support role with primary focus on telephone and remote support to our customers and support to team members. We are looking for a motivated self-starter with an ability to organise, prioritise and multi-task in a quick and dynamic industry. The candidate will be required to have confident communication skills and the capacity to explain technical IT issues to non-technical or clinical customers.

Job Responsibilities Role Includes: (But are not limited to the following)
*Responsible for IT Support of the company and multi-vendor systems solutions which may include hardware, software, operating systems and network products.
*Diagnoses and resolves Health Tech customer products performance issues - inhouse or remote support.
*Performs remote calibration, ongoing maintenance and repair services to existing customer sites.
*Install and optimize hardware/software/network products and configurations at customer sites remotely - based on product update notifications.
*Respond to customer queries and reported issues and continually support and try to improve customer satisfaction.
*Manage device drivers and image vault.
*Assist with maintaining'/updating the Health Tech IT equipment to latest software updates and to a high standard.
*Acts as an internal IT resource on technical issues.
*Document all actions and results in a timely manner.
*Work closely with team members to advise when hardware is ready for installations.
*Adhere fully to the quality standards required by our ISO certification.

If this is of interest, please get in touch via email at
Adecco is an equal opportunity employer!

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Veronica Nkansah