Product Support Specialist

  • Location
    Dublin, Dublin
  • Category
    Marketing and PR - Product Management
  • Job type
    Contractor
  • External Reference
    JN-122020-157139

Are you an experienced Product Specialist in search for your next career move? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Our global client is looking for someone who possesses a foundational understanding of media product area and operations, to apply standard methods to solve pre-defined problems and execute complete tasks related to operations, execution, and customer feedback, within the scope of a larger project.

Main Tasks:
* Assist clients in making cost-effective and correct use of a product through assisting in planning, implementing, troubleshooting issues, and maintaining products.
* Ensure all service teams are trained on product functionality, common support issues, and product details in a timely and efficient manner.
* Determine launch readiness for products considering product maturity, risk, and stakeholder feedback.
* Support troubleshooting on product outages and issues, lead response communications for the business org.
* Manage betas and experiments by developing testing criteria and supporting materials, recruiting candidates, collect and prioritize feedback, and share feedback with appropriate stakeholders (eg. Product, Sales, Engineering).
* Create, contribute to, and/or follow product requirement documents (PRDs) to record product specifications and validate PRDs to ensure customer/partner and internal needs are met.
* Benchmark landing success against previous landings and apply earnings to improve processes and enable future landing success.
* Conduct launch process ensuring operational readiness for every product launch.
* Share and scale successes, opportunities for improvement, best practices, and learnings internally and externally as appropriate.

Valued Skills:
* Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
* Knowledge of product capabilities, updates, and improvements, features, benefits, uses, and support needs.
* Ability to execute products in conjunction with business strategy consistently and reliably.
* Ability to consider all possible outcomes when making a conscious decision or presented with an opportunity
* Ability to develop detailed project plans ensuring resource availability and allocation and delivering every project on time within budget and scope.
* Ability to use objective based methodical approaches to analyse complex problems to identify root causes that culminate in offering data-driven solutions and recommendations.
* Ability to combine technical and financial data to differentiate and position the value of products, services, and solutions to create competitive advantage.

If the role interests you, please get in touch via email for more details.

If you are interested in other roles or career change, please do not hesitate to contact me too.

Adecco is an equal opportunity employer

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Please apply with your CV to: Luisa Pita