Senior IT Helpdesk Engineer Level 2

  • Location
    Cork City, Waterford
  • Category
    IT and Telecoms - 2nd Line Support
  • Job type
  • External Reference

Role: Senior Helpdesk L2 Engineers needed - great permanent roles!
Location: Can be remote in Ireland (you need to be based in Ireland),available to go for training in the office in Munster area at the beginning.

Permanent roles with great benefits on offer and great career path!

This company has offices across all Ireland!

We are looking for an experience Senior Infrastructure engineer to make sure that relevant support is given to the clients and projects delivered in timely manner.

You will provide Helpdesk Support - level 2 to external users in a timely manner.


* 3rd level Education or an equivalent - in IT / Computer Science
* Extensive Experience within IT sector in similar infrastructure related helpdesk roles
* Experience resolving a wide range of technical issues relating to Office PC's and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.
* Experience with diagnosing and resolving Network related technical problems with clients Broadband connections and end user networking environments.
* Experience troubleshooting in a Hyper-V, Group Policy & DNS.
* Experience with AV solutions - Malware, encryption software installation and troubleshooting.
* Experience with Backup Solutions - experience particularly with Ahsay, Unitrends, Veeam
* Excellent troubleshooting and problem-solving skills
* Ability to work in a team and on own initiative
* Excellent communication skills

Please note, we are not in a position to offer sponsorship and you would need to be based in Ireland.

If this is of interest please get in touch via email Natalia Merritt at If you are interested in other roles or career change please do not hesitate to contact me too.

Adecco is acting as an Employment Agency.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Natalia Merritt